We respect your data.
Privacy Policy and Protection of Personal Data
As LenaTek Medya Yazılım Teknoloji Anonim Şirketi (“LenaTek Software” or “Company”), we place the highest priority on the security and privacy of the personal data of our users, clients, and visitors who utilize our websites, mobile applications, turn-key games, App Store Optimization (ASO) services, and cloud server solutions.
This Privacy Policy has been prepared to explain how your personal data is collected, used, stored, shared, and protected while using the platforms belonging to LenaTek Software.
1. Collected Data and Collection Methods
When using our services or contacting us, the following categories of personal data may be collected:
Identity and Contact Information: Full name, email address, phone number, billing and physical address details.
Account and Service Information: Customer portal login credentials, order and transaction history relating to purchased web software, ready-made mobile apps, turn-key games, or server packages.
Technical and Usage Data: IP address, device model, operating system, browser type, mobile application usage statistics, and system log records.
Payment and Billing Information: Financial data required to complete transaction processing (credit card information is never stored on our systems and is processed exclusively via licensed payment gateways).
2. Purposes of Processing Personal Data
Your collected personal data is processed for the following purposes:
Provision, delivery, and activation of purchased web applications, mobile apps, games, and server hosting services,
Management of App Store Optimization (ASO) and Xcode/software build configurations for the Google Play Store and Apple App Store,
Resolving customer support inquiries (including 24/7 technical support, email security, and server administration),
Invoicing and financial administration,
Maintaining system security, preventing unauthorized access, and detecting technical faults,
Fulfilling legal obligations and responding to binding regulatory requests.
3. Data Retention and Security
LenaTek Software implements advanced technical and administrative measures to safeguard the confidentiality of your data.
Server Security: Your data is stored on highly secure, redundant cloud servers located in a dedicated cage area at Türk Telekom's Gayrettepe Data Center in Turkey.
Encryption and Access: All data transmission across our websites and client portals is protected using SSL encryption protocols. Access to personal data is strictly limited to authorized personnel.
4. Data Sharing with Third Parties
Your personal data will not be shared, sold, or rented to third parties without your explicit consent unless legally mandated. Data may only be disclosed under the following circumstances:
Service Providers: Licensed partners providing invoicing, payment processing (POS gateways), and email delivery services,
Legal Obligations: Authorized public authorities and legal enforcement bodies pursuant to valid legal requests.
5. Cookies and Tracking Technologies
Cookies and tracking mechanisms are utilized across our websites and platforms to enhance user experience, analyze web traffic, and optimize our services. You retain the right to restrict or block cookie usage through your web browser settings.
6. User Rights
Regarding your personal data, you have the right to:
Request confirmation as to whether your personal data is being processed,
Request detailed information regarding processed data,
Request correction of inaccurate or incomplete information,
Request deletion or erasure of your personal data under applicable legal conditions.
To exercise these rights, you may contact us directly via email at info@lenatek.com.
7. Policy Updates
LenaTek Software reserves the right to modify the terms of this Privacy Policy at any time. Updated policies become effective upon publication on our official website.
LenaTek Medya Yazılım Teknoloji A.Ş.
Last Updated: 2026